Welcome to the Max Lawn & Garden FAQ page. Below you will find answers to common questions regarding our order processing, shipping schedules, return procedures, payment security, and store policies.
General Store Questions
Where is Max Lawn & Garden located?
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Our physical business address is located at 1431 N Westgreen Blvd, Katy, TX 77449, United States.
What are your customer support hours?
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Our customer service team is available Monday through Friday, from 9:00 AM to 5:00 PM (Central Time). We are closed on weekends and US federal holidays.
How can I contact customer support?
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You can reach us via email at Support@maxlawngarden.com or by phone at +1 281-599-8572 during our regular operating hours.
Shipping & Delivery
Do you offer free shipping?
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Yes, we offer FREE standard shipping ($0.00) on all orders delivered within the continental United States.
Where do you ship?
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We ship exclusively to physical residential and commercial addresses within the continental United States. We do not ship internationally or to P.O. Boxes, APO, FPO, or DPO addresses.
What is your order processing and delivery time?
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Cut-Off Time: 5:00 PM (Central Time), Monday – Friday.
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Handling Time: 1 to 2 business days (Monday – Friday).
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Transit Time: 3 to 5 business days (Monday – Friday).
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Total Estimated Delivery Time: 4 to 7 business days.
How do I track my order?
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Once your package is dispatched from our Katy facility, we will send a shipping confirmation email containing your tracking number and carrier link. Please allow up to 24 hours for the tracking link to activate.
Orders & Payments
What payment methods do you accept?
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We accept major credit and debit cards including Visa, Mastercard, American Express, Discover, and Diners Club, as well as electronic payment options like Shop Pay, Apple Pay, and Google Pay.
What currency are your prices in?
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All prices listed on our store are strictly displayed and billed in United States Dollars (USD).
Can I modify or cancel my order after placing it?
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If you need to correct your address or cancel an order, please contact us at Support@maxlawngarden.com within 2 hours of placing your order. Once an order enters dispatch processing, modifications cannot be made.
Returns & Refunds
What is your return policy window?
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We offer a 30-day return policy, meaning you have 30 calendar days after receiving your item to request a return.
Are there restocking fees on returned items?
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No, we do not charge any restocking fees ($0.00) on returned products.
Who pays for return shipping?
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If the return is due to our error (defective, damaged, or incorrect item), we provide a prepaid return shipping label at no cost to you. If the return is due to customer remorse or change of mind, the customer pays the actual return shipping cost.
How long does it take to receive a refund?
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Once your return is received and inspected at our facility, approved refunds are processed immediately. The credit will reflect on your original payment method within 3 to 5 business days.
Store Contact Information
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Business Name: Max Lawn & Garden
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Email Address: Support@maxlawngarden.com
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Phone Number: +1 281-599-8572
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Physical Address: 1431 N Westgreen Blvd, Katy, TX 77449, United States
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Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (Central Time)