Refund policy

At Max Lawn & Garden, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward, transparent, and compliant return and refund process.

1. Return Window

  • 30-Day Return Policy: You have 30 calendar days from the date of delivery to request a return.

  • Expiration: Return requests submitted after 30 days from delivery cannot be accepted for a refund or exchange.

2. Return Eligibility & Conditions

To qualify for a return, your item must meet the following criteria:

  • The product must be unused, unwashed, and in the exact condition in which you received it.

  • Items must be returned in their original packaging with all protective materials, manuals, tags, and included accessories.

  • A valid order receipt or proof of purchase is required.

Non-Returnable Items:

  • Gift cards.

  • Clearance or final sale items.

  • Hazardous materials, flammable liquids, or gases.

  • Products damaged due to customer misuse, improper assembly, or neglect.

3. How to Start a Return

  1. Contact our customer support team at Support@maxlawngarden.com with your Order Number and reason for return.

  2. Upon approval, you will receive a Return Merchandise Authorization (RMA) number and detailed return address instructions.

  3. Packages sent back to us without prior return approval will not be accepted.

4. Return Shipping Fees & Restocking Fees

  • Defective, Damaged, or Incorrect Items (Merchant Error): If you received a defective, damaged, or wrong item, Max Lawn & Garden will provide a prepaid shipping label at no cost to you ($0.00).

  • Customer Remorse / Change of Mind: If you are returning an item because you changed your mind or selected the wrong product, you will be responsible for covering the actual return shipping costs.

  • Restocking Fees: We do NOT charge any restocking fees ($0.00).

5. Refund Processing Schedule

  • Inspection: Returned items are received and inspected at our Katy facility within 2 business days of arrival.

  • Approval Notification: We will notify you via email regarding the approval or rejection of your refund based on item condition.

  • Payout: Approved refunds will be issued immediately back to your original payment method within 5 business days, depending on your card issuer or bank.

6. Exchanges

We only replace items if they arrive damaged, defective, or incorrect. If you need to exchange an item for the exact same model, please contact us at Support@maxlawngarden.com.

7. Late or Missing Refunds

If your refund has not appeared after 5 business days from our approval email:

  • Check your bank account or payment provider balance.

  • Contact your financial institution, as processing times may vary.

  • If you still require assistance, reach out to us at Support@maxlawngarden.com.

8. Store Contact Information

  • Business Name: Max Lawn & Garden

  • Email Address: Support@maxlawngarden.com

  • Phone Number: +1 281-599-8572

  • Physical Address: 1431 N Westgreen Blvd, Katy, TX 77449, United States

  • Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (Central Time)