Shipping policy

At Max Lawn & Garden, we are committed to delivering a reliable, transparent, and seamless shipping experience for all our customers. Please review our complete shipping policy below for full details on handling times, transit schedules, costs, and order tracking procedures.

1. Shipping Destinations & Restrictions

  • Domestic US Shipping: We ship exclusively to physical residential and commercial street addresses within the continental United States.

  • Excluded Locations: We currently do not offer international shipping. Additionally, we cannot deliver to P.O. Boxes, APO, FPO, or DPO military addresses due to courier restrictions.

2. Shipping Rates & Fees

  • Standard Shipping: FREE ($0.00) on all orders across our entire store.

  • Hidden Charges: There are no additional handling fees, packaging costs, or hidden processing charges applied at checkout.

3. Processing, Transit & Delivery Timelines

  • Order Cut-Off Time: 5:00 PM (Central Time), Monday through Friday. Orders placed after 5:00 PM CT will begin processing on the following business day.

  • Handling / Processing Time: 1 to 2 business days (Monday – Friday). Orders are verified, packaged, and handed over to carriers within this timeframe.

  • Transit Time: 3 to 5 business days (Monday – Friday).

  • Total Estimated Delivery Time: 4 to 7 business days from the order placement date.

  • Weekends & Holidays: Orders placed on weekends or official US federal holidays will be processed on the next available business day.

4. Order Tracking & Confirmation

  • Once your shipment leaves our fulfillment center, an automated shipping confirmation email containing your tracking number and carrier tracking link will be sent to your email address.

  • Please allow up to 24 hours for the tracking status to update on the courier website.

5. Delivery Address Changes & Order Modifications

  • Address Corrections: If you need to update your shipping address, please notify our team within 2 hours of placing your order at Support@maxlawngarden.com. Once an order enters the dispatch stage, the destination address cannot be changed.

  • Cancellations: Cancellation requests must be submitted before handling begins. If the order has already been dispatched, you may return the item after delivery by following our Return & Refund Policy.

6. Damaged, Lost, or Missing Packages

  • Damaged Items: Please inspect your package upon receipt. If your order arrives damaged or tampered with, capture photos and contact us within 48 hours at Support@maxlawngarden.com.

  • Missing Packages: If your tracking indicates "Delivered" but you have not received your package, please verify around your property or check with neighbors. If it remains missing, notify our support team so we can initiate a carrier investigation.

7. Store Contact Information

  • Business Name: Max Lawn & Garden

  • Email Address: Support@maxlawngarden.com

  • Phone Number: +1 281-599-8572

  • Physical Address: 1431 N Westgreen Blvd, Katy, TX 77449, United States

  • Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (Central Time)